CCTV Troubleshooting

Please see the list of videos below to help answer some of the most common questions we get asked.

How do I change the date/time on my cameras?

My cameras are down and say No-link/offline or my app is showing cameras are offline?

1. Turn off the NVR recorder
2. Turn off router
3. switch router back on and wait 5 minutes
4. Switch back on the NVR Recorder
5. Log out of Hik Connect app and lot back in.


“I did steps 1-5 and they are still not coming on.”